Truth
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The Fine Art of Getting to the Truth

Our professional customer experience representatives (CERs) are wonderful leaders. They practice the fine art of “getting to the truth” with each of their thousand phone calls per day. When a customer is speaking, we must be patient, and careful not to speak over them. We use a technique learned at Walt Disney World called LEARN […]

Evolved Enterprise
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Evolved Enterprises’s Chris Hay invites Iconnectu to “Hang Out” with their cool members

It was 2014 maybe and Iconnectu’s Michelle Grunberg was feeling very “alone” in the pursuit of other conscious companies that put “changing the world” into their business model.  There were moments of “what the hell am I thinking?”  “how could this work?” and “I should just give up!”.  Yanik Silver had just launched Evolved Enterprises […]