Truth
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The Fine Art of Getting to the Truth

Our professional customer experience representatives (CERs) are wonderful leaders. They practice the fine art of “getting to the truth” with each of their thousand phone calls per day. When a customer is speaking, we must be patient, and careful not to speak over them. We use a technique learned at Walt Disney World called LEARN […]

Customer Feedback Plan
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Develop a Formal Customer Feedback Plan

Some companies use the information iconnectu gathers when making customer feedback calls to develop a formal customer feedback plan. One way to tackle this is to have management gather staff into one room and discuss just the positive results of the latest customer service surveys. During this time, specific staff can be recognized and rewarded, […]

Motivate Your Team with Customer Feedback
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Motivate Your Team with Customer Feedback

We all get energized by compliments.  When iconnectu conducts customer feedback calls and surveys, we capture both the positive and the negative.  While its human nature to dwell on the negative, there is a lot of benefit that can result from positive feedback as well. We strive to obtain precise feedback when conducting customer service […]

reviews and testimonials
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Current Customers Are Your Best Sales Tool!

A marketer’s dream is to have current customers on call and ready to offer positive feedback about their experiences with your company.  Not only do happy customers play an integral role in helping sell your products and/or services, but they are also an excellent source of referrals.  It is important for every business to institute […]

Let’s Get Going on Those Customer Feedback Calls!
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Let’s Get Going on Those Customer Feedback Calls!

We specialize in conducting professional and affordable customer feedback calls.  We customize our customer service surveys to your business so our callers do not sound like they are telemarketers reading from a standard script. Customer service calls are serious business, and we treat them as such. Let’s look at a few ways customer service surveys […]

Customer Feedback Case Study
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Case Study: Poor Customer Feedback

Poor communication and misunderstandings are the number one reason people will leave your service and seek another company.  It is rarely about price.  Face it, not everyone on your team is as good at customer service as you are.  That is why it is so important to gain regular, and consistent customer feedback.  Long gone […]

Customer Service Feedback Calls
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Customer Feedback on Your Products, Services and Competition

A previous article discussed how customer feedback can help you gain a better understanding of how your employees interact with customers and identify overall areas within your company that can be improved.  Today, we will look at two more ways customer surveys and customer feedback calls can benefit your business. Gauge interest in current and […]

Customer Feedback Calls
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What Do Your Customers Really Think?

Knowing how your customers truly view your products and/or services is vital to the sustainability and longevity of your business.  Customer feedback is one of the most important aspects of any business, yet it is often overlooked.  Customer surveys and customer feedback calls are two effective ways to gauge what your customers really think.  But, […]

Bay Area Air Conditioning
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A New Way to Provide Customer Service

Iconnectu hosted a breakfast for our air conditioning clients, Bay Area,  in Crystal River, Florida the other day and we wanted to share some of the great things that happened.  First, we had around 25 incredibly professional technicians present and another 25 at a different location listening in.  The ladies and gentlemen that represent this […]

Customer Feedback
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Customer Feedback is the Truth You Seek

How does a small to medium sized business see the TRUTH as their customers see it?  They can ask them, right?  Just asking them is a very bold move.  How do we ask?  We can host a customer appreciation event and invite them to tell us in person.  We can send them a customer survey […]