Reviews
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Using Fake Profiles and/or Computer-Generated Reviews

Yelp is an example of a company that uses a special software to detect fake reviews. Review sites are getting more and more savvy to how shady companies are generating manufactured reviews for their clients. For instance, many review websites will now pick up on someone who reviews a pizza shop in New York City […]

Beware
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Beware of Companies that Manufacture Reviews

It’s really disheartening to see news stories exposing the dark side of customer reviews:  Companies that manufacture reviews for their clients are dishonest and unethical, period. Sadly, however, many of their clients do not realize this is happening until it is too late. At iconnectu, we pride ourselves on performing customer services calls that yield […]

How a Customer Feedback Plan Helps Grow Your Business
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How a Customer Feedback Plan Helps Grow Your Business

We are all about helping our clients grow their businesses.  Our proven methods and strategies continue to help companies take their businesses to the next level. Soon, we will be rolling out ICUGrow online trainings, designed to help you generate leads by leveraging existing relationships.  If you are going to leverage existing relationships, you will […]

Daily Dashboard – Your Direct Portal to Customer Feedback Calls
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Daily Dashboard – Your Direct Portal to Customer Feedback Calls

A pitfall to many customer retention programs is that results from daily customer feedback surveys are not readily available until after all the customer service calls are made. Depending on the type of customer retention program your business subscribes to, it could literally be weeks before you have access to all the data gathered during […]

Truth
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The Fine Art of Getting to the Truth

Our professional customer experience representatives (CERs) are wonderful leaders. They practice the fine art of “getting to the truth” with each of their thousand phone calls per day. When a customer is speaking, we must be patient, and careful not to speak over them. We use a technique learned at Walt Disney World called LEARN […]

Unhappy Customer
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Remove the Emotions of Unhappy Clients

When Iconnectu makes customer service / experience follow-up calls on behalf of our esteemed clientele, we are able to remove many of the “emotions” associated with unhappy clients as we are an independent third party. How do we do that? It’s easy! We are not inside the operation and don’t know the source of the […]

Customer Calls
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Words of Great Wisdom

iconnectu values our partnership with Right Performance Management and today’s posting contains words of great wisdom. Our customer service follow-up calls gauge the truth as your clients see it. We use the three R’s: – Respect, Reliability and Responsiveness – as we make thousands of calls on your behalf. We show sincere gratitude and respect […]

Customer Feedback Plan
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Develop a Formal Customer Feedback Plan

Some companies use the information iconnectu gathers when making customer feedback calls to develop a formal customer feedback plan. One way to tackle this is to have management gather staff into one room and discuss just the positive results of the latest customer service surveys. During this time, specific staff can be recognized and rewarded, […]

Motivate Your Team with Customer Feedback
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Motivate Your Team with Customer Feedback

We all get energized by compliments.  When iconnectu conducts customer feedback calls and surveys, we capture both the positive and the negative.  While its human nature to dwell on the negative, there is a lot of benefit that can result from positive feedback as well. We strive to obtain precise feedback when conducting customer service […]

reviews and testimonials
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Current Customers Are Your Best Sales Tool!

A marketer’s dream is to have current customers on call and ready to offer positive feedback about their experiences with your company.  Not only do happy customers play an integral role in helping sell your products and/or services, but they are also an excellent source of referrals.  It is important for every business to institute […]