Customer Feedback Plan
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Develop a Formal Customer Feedback Plan

Some companies use the information iconnectu gathers when making customer feedback calls to develop a formal customer feedback plan. One way to tackle this is to have management gather staff into one room and discuss just the positive results of the latest customer service surveys. During this time, specific staff can be recognized and rewarded, […]

Customer Experience Call Representatives Needed
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Customer Experience Call Representatives Needed

We had a blast sharing our story with Jim and Martha Bragenberg and I encourage you to join their IWork4Him Nation.  They are changing the world one podcast at a time and can get your business in front of amazing listeners. Iconnectu is in desperate need of Customer Experience Call Representatives.  This is our Virtual Work […]