The Global Leadership Summit

An Opportunity to Change Your Life and Enhance Your Business iconnectu’s Michelle Grunberg will be attending The Global Leadership Summit (GLS) again this year.  The event – hosted by the esteemed Willow Creek Association – happens on August 10th and 11th at 600 locations throughout the United States.  GLS featured Grunberg in an article last […]

Truth
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The Fine Art of Getting to the Truth

Our professional customer experience representatives (CERs) are wonderful leaders. They practice the fine art of “getting to the truth” with each of their thousand phone calls per day. When a customer is speaking, we must be patient, and careful not to speak over them. We use a technique learned at Walt Disney World called LEARN […]

Unhappy Customer

Remove the Emotions of Unhappy Clients

When Iconnectu makes customer service / experience follow-up calls on behalf of our esteemed clientele, we are able to remove many of the “emotions” associated with unhappy clients as we are an independent third party. How do we do that? It’s easy! We are not inside the operation and don’t know the source of the […]

Customer Calls

Words of Great Wisdom

iconnectu values our partnership with Right Performance Management and today’s posting contains words of great wisdom. Our customer service follow-up calls gauge the truth as your clients see it. We use the three R’s: – Respect, Reliability and Responsiveness – as we make thousands of calls on your behalf. We show sincere gratitude and respect […]

Customer Feedback Plan
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Develop a Formal Customer Feedback Plan

Some companies use the information iconnectu gathers when making customer feedback calls to develop a formal customer feedback plan. One way to tackle this is to have management gather staff into one room and discuss just the positive results of the latest customer service surveys. During this time, specific staff can be recognized and rewarded, […]

Motivate Your Team with Customer Feedback
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Motivate Your Team with Customer Feedback

We all get energized by compliments.  When iconnectu conducts customer feedback calls and surveys, we capture both the positive and the negative.  While its human nature to dwell on the negative, there is a lot of benefit that can result from positive feedback as well. We strive to obtain precise feedback when conducting customer service […]

Business Relationships
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How to Create Real-ationships – Really Fast

Have you ever met someone that instantly made you feel comfortable?  You felt that you had known them forever?  Maybe, you run into them from time to time and they always have a kind word to say.  Perhaps, they remember the little things about you that many people don’t. This is not a coincidence – […]

Independence Day

Our Independence Story

Iconnectu celebrates 9 years in business this July 4th 2017. This journey has been long and arduous.  We should have given up a thousand time.  By the Grace of God we have finally achieved our goals and are on our way to growing Iconnectu as fast and as large as He wants us to be. […]

reviews and testimonials
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Current Customers Are Your Best Sales Tool!

A marketer’s dream is to have current customers on call and ready to offer positive feedback about their experiences with your company.  Not only do happy customers play an integral role in helping sell your products and/or services, but they are also an excellent source of referrals.  It is important for every business to institute […]

Let’s Get Going on Those Customer Feedback Calls!
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Let’s Get Going on Those Customer Feedback Calls!

We specialize in conducting professional and affordable customer feedback calls.  We customize our customer service surveys to your business so our callers do not sound like they are telemarketers reading from a standard script. Customer service calls are serious business, and we treat them as such. Let’s look at a few ways customer service surveys […]