Give Daily and Get Joy, Peace and Personal Satisfaction
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Give Daily and Get Joy, Peace and Personal Satisfaction

If you are older than eight years old, you likely agree that it feels better to give than to receive.  This time of year, it is even more keenly evident with the holidays approaching at super-sonic speed.  When we were young and immature (and some of us still are – lol), we loved the “get”.  […]

Reviews
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Using Fake Profiles and/or Computer-Generated Reviews

Yelp is an example of a company that uses a special software to detect fake reviews. Review sites are getting more and more savvy to how shady companies are generating manufactured reviews for their clients. For instance, many review websites will now pick up on someone who reviews a pizza shop in New York City […]

Beware
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Beware of Companies that Manufacture Reviews

It’s really disheartening to see news stories exposing the dark side of customer reviews:  Companies that manufacture reviews for their clients are dishonest and unethical, period. Sadly, however, many of their clients do not realize this is happening until it is too late. At iconnectu, we pride ourselves on performing customer services calls that yield […]

This is Gabriella

Gabriella – World Vision

This is Gabriella. She is 3 months old and is the newest member of the Iconnectu family. We have been doubly blessed and are so proud of the work we have been doing performing Customer Experience Calls for Bay Area Air Conditioning. The child we sponsored in 2017, Angel, has moved to a new community […]

ICUGrow – Lead Generation for Business – Online Training Coming Soon!
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ICUGrow – Lead Generation for Business – Online Training Coming Soon!

We are excited to announce that iconnectu will soon be offering ICUGrow online training courses.  Lead generation for business is one of the biggest pain points in most companies.  But, did you know that many of your best leads are right at your doorstep?  Business to business lead generation and business to business referrals are […]

How a Customer Feedback Plan Helps Grow Your Business
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How a Customer Feedback Plan Helps Grow Your Business

We are all about helping our clients grow their businesses.  Our proven methods and strategies continue to help companies take their businesses to the next level. Soon, we will be rolling out ICUGrow online trainings, designed to help you generate leads by leveraging existing relationships.  If you are going to leverage existing relationships, you will […]

Daily Dashboard – Your Direct Portal to Customer Feedback Calls
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Daily Dashboard – Your Direct Portal to Customer Feedback Calls

A pitfall to many customer retention programs is that results from daily customer feedback surveys are not readily available until after all the customer service calls are made. Depending on the type of customer retention program your business subscribes to, it could literally be weeks before you have access to all the data gathered during […]

The Global Leadership Summit

An Opportunity to Change Your Life and Enhance Your Business iconnectu’s Michelle Grunberg will be attending The Global Leadership Summit (GLS) again this year.  The event – hosted by the esteemed Willow Creek Association – happens on August 10th and 11th at 600 locations throughout the United States.  GLS featured Grunberg in an article last […]

Truth
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The Fine Art of Getting to the Truth

Our professional customer experience representatives (CERs) are wonderful leaders. They practice the fine art of “getting to the truth” with each of their thousand phone calls per day. When a customer is speaking, we must be patient, and careful not to speak over them. We use a technique learned at Walt Disney World called LEARN […]

Unhappy Customer
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Remove the Emotions of Unhappy Clients

When Iconnectu makes customer service / experience follow-up calls on behalf of our esteemed clientele, we are able to remove many of the “emotions” associated with unhappy clients as we are an independent third party. How do we do that? It’s easy! We are not inside the operation and don’t know the source of the […]