reviews and testimonials
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Current Customers Are Your Best Sales Tool!

A marketer’s dream is to have current customers on call and ready to offer positive feedback about their experiences with your company.  Not only do happy customers play an integral role in helping sell your products and/or services, but they are also an excellent source of referrals.  It is important for every business to institute […]

Let’s Get Going on Those Customer Feedback Calls!
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Let’s Get Going on Those Customer Feedback Calls!

We specialize in conducting professional and affordable customer feedback calls.  We customize our customer service surveys to your business so our callers do not sound like they are telemarketers reading from a standard script. Customer service calls are serious business, and we treat them as such. Let’s look at a few ways customer service surveys […]

Customer Feedback Case Study
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Case Study: Poor Customer Feedback

Poor communication and misunderstandings are the number one reason people will leave your service and seek another company.  It is rarely about price.  Face it, not everyone on your team is as good at customer service as you are.  That is why it is so important to gain regular, and consistent customer feedback.  Long gone […]

Customer Service Feedback Calls
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Customer Feedback on Your Products, Services and Competition

A previous article discussed how customer feedback can help you gain a better understanding of how your employees interact with customers and identify overall areas within your company that can be improved.  Today, we will look at two more ways customer surveys and customer feedback calls can benefit your business. Gauge interest in current and […]

Customer Feedback Calls
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What Do Your Customers Really Think?

Knowing how your customers truly view your products and/or services is vital to the sustainability and longevity of your business.  Customer feedback is one of the most important aspects of any business, yet it is often overlooked.  Customer surveys and customer feedback calls are two effective ways to gauge what your customers really think.  But, […]

Evolved Enterprise
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Evolved Enterprises’s Chris Hay invites Iconnectu to “Hang Out” with their cool members

It was 2014 maybe and Iconnectu’s Michelle Grunberg was feeling very “alone” in the pursuit of other conscious companies that put “changing the world” into their business model.  There were moments of “what the hell am I thinking?”  “how could this work?” and “I should just give up!”.  Yanik Silver had just launched Evolved Enterprises […]

Gulf Coast supports Abi in Sri Lanka
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Gulf Coast supports Abi in Sri Lanka

“Be the change you want to see in the world.” – Ghandi. We believe we are only as good as what we leave behind. Our goal is to have given more than we receive. The only way to do that is to plant seed into other’s lives. What breaks the heart of Michelle Grunberg, President […]

Bay Area Air Conditioning
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A New Way to Provide Customer Service

Iconnectu hosted a breakfast for our air conditioning clients, Bay Area,  in Crystal River, Florida the other day and we wanted to share some of the great things that happened.  First, we had around 25 incredibly professional technicians present and another 25 at a different location listening in.  The ladies and gentlemen that represent this […]

Customer Feedback
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Customer Feedback is the Truth You Seek

How does a small to medium sized business see the TRUTH as their customers see it?  They can ask them, right?  Just asking them is a very bold move.  How do we ask?  We can host a customer appreciation event and invite them to tell us in person.  We can send them a customer survey […]

What are Our Basic Human Rights? How can we make a difference?
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What are Our Basic Human Rights?

How can we make a difference? Throughout history man has pondered what is “fair”, equitable, and who should have and whom should have not.  It is my personal opinion that when any of us “have not” we all lack.  I am not saying I want a “Socialist” or “Communist” existence.  I am stating that each […]