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Current Customers Are Your Best Sales Tool!

reviews and testimonials

A marketer’s dream is to have current customers on call and ready to offer positive feedback about their experiences with your company.  Not only do happy customers play an integral role in helping sell your products and/or services, but they are also an excellent source of referrals.  It is important for every business to institute an effective customer retention program to encourage current customers to stick with your company and spread the word about your products and/or services. The problem with most customer retention programs is that they fail to incorporate an effective way to gather customer feedback.  We believe that customer service calls are key to cultivating customers.

Let’s look at how your company can benefit from iconnectu’s customer call service:

  1. Improve customer satisfaction

When you know exactly what about your products and/or service appeals to your customers, you can build and expand on it.  It is equally important to identify weaknesses so you can adjust and make improvements as necessary.  Customer service calls are the first step in developing a successful customer retention program.

  1. Gather positive reviews and testimonials

Customer reviews and testimonials can make or break a business.  Positive reviews have power, but so do negative ones.  We will discuss in a future article how customer service calls can be used to prevent and/or combat negative reviews.  Positive testimonials and success stories allow your customers “peers” to tell your story.  Peer reviews often hold a lot of weight in the minds of potential customers.

We are experts at conducting customer surveys and customer service calls.  Our highly skilled and trained team of customer call service experts are ready to work with you.  Call us today for a complimentary consultation.  Let iconnectu take your business to the next level!