Beware of Companies that Manufacture Reviews
Customer Feedback, NewsIt’s really disheartening to see news stories exposing the dark side of customer reviews:
Companies that manufacture reviews for their clients are dishonest and unethical, period. Sadly, however, many of their clients do not realize this…
Gabriella – World Vision
NewsThis is Gabriella. She is 3 months old and is the newest member of the Iconnectu family.
We have been doubly blessed and are so proud of the work we have been doing performing Customer Experience Calls for Bay Area Air Conditioning. The child…
ICUGrow – Lead Generation for Business – Online Training Coming Soon!
Business Development, NewsWe are excited to announce that iconnectu will soon be offering ICUGrow online training courses. Lead generation for business is one of the biggest pain points in most companies. But, did you know that many of your best leads are right at…
How a Customer Feedback Plan Helps Grow Your Business
Customer Feedback, NewsWe are all about helping our clients grow their businesses. Our proven methods and strategies continue to help companies take their businesses to the next level. Soon, we will be rolling out ICUGrow online trainings, designed to help you generate…
Daily Dashboard – Your Direct Portal to Customer Feedback Calls
Customer Feedback, NewsA pitfall to many customer retention programs is that results from daily customer feedback surveys are not readily available until after all the customer service calls are made. Depending on the type of customer retention program your business…
The Global Leadership Summit
NewsAn Opportunity to Change Your Life and Enhance Your Business
iconnectu’s Michelle Grunberg will be attending The Global Leadership Summit (GLS) again this year. The event – hosted by the esteemed Willow Creek Association – happens…
The Fine Art of Getting to the Truth
Business Building, Business Development, Customer Feedback, NewsOur professional customer experience representatives (CERs) are wonderful leaders. They practice the fine art of “getting to the truth” with each of their thousand phone calls per day. When a customer is speaking, we must be patient, and…
Remove the Emotions of Unhappy Clients
Customer Feedback, NewsWhen Iconnectu makes customer service / experience follow-up calls on behalf of our esteemed clientele, we are able to remove many of the “emotions” associated with unhappy clients as we are an independent third party. How do we do that?…
Words of Great Wisdom
Customer Feedback, Newsiconnectu values our partnership with Right Performance Management and today’s posting contains words of great wisdom.
Our customer service follow-up calls gauge the truth as your clients see it. We use the three R’s: - Respect, Reliability…
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