Good News Pest Solutions has been using the services of ICUCare for nearly 4 months. They have made nearly 6000 calls to our customers as a warm, follow up touch after we performed a service. In doing so, we have received invaluable feedback from our customers to verify they are satisfied and/or offered suggestions for improvement. ICUCare is recording the calls for validation. They have helped us add or fix phone numbers and email addresses as well as put out fires we may not have known existed. They have even received referrals for future prospects and increased reviews on social sites.
Our main motivation for hiring ICUCare was to increase retention of our valuable customers. We are seeing that result and much more from their expert service. We highly recommend Michelle’s company to any service business looking to improve customer retention and loyalty. They are the best! We also appreciate their mission mindset and feel a strong alignment in our core values.
I have been working with Michelle over the past 2 years and she and iconnectu have been instrumental in getting my real estate business off the ground. She has helped with strategy so I can grow my business my way which is professional, sincere and with a desire to give back at the same time of growing.
She’s very talented. Creative, strategic and totally someone you can count on. She’s an asset you want in your business!
(One year later – Sue Connor, Realtor in Phoenix is seeing excellent results. )
Michelle and iconnectu is a true business enhancer! The philosophy of growing is in everything they do and sincerely put YOUR needs first in helping you to grow in a spirit of giving back. It has been a true amazing experience to work with Michelle over the past 3 years. My business would not be the success it is today without the strategy and direction received working with iconnectu.
Michelle is an outstanding professional who truly cares about her clients. She understanding what networking is about and always puts her resources first. For anyone wanting professional representation, I highly recommend Michelle at iconnectu.
I just wanted you to know how much I appreciate what ICONNECTU has been able to do for my Company. In the past year that we have been working together we have achieved much more than what I initially had intended. My first thought was that we needed a way to follow up on our service calls to see if the client is happy and to make sure the client knew how much we appreciated them choosing Aqua Plumbing & Air for their Air Conditioning, Plumbing, Electric and Water Treatment needs.
You have far exceeded my expectations with the way you communicate any concerns to my managers so that they can resolve things quickly. You often keep our managers from having to handle someone that complains about the charges by building value in what we charged and most of the time you have turned them around without us getting involved. I think my managers were a little skeptical of this at first but they have also come to appreciate finding out things quickly how much better the results are and knowing that you are there for them and do everything possible to assist them.
You give us a tremendous amount of information and feedback even to the point of noticing a tech that routinely got compliments and for some reason hadn’t had any for a while. You brought that to his manager’s attention that he might want to check on this guy because something has changed and sure enough the tech had some personal things going on that was affecting him at work. I know that the tech was surprised that anyone noticed and cared and with a short talk to redirect him things are back to normal.
You are helping us with cross marketing our other services that we offer plus reinforce suggestions that the technician made which has closed business that we wouldn’t have had. I am looking forward to expanding on the type of calls that you make for us to maybe include promoting service agreements or specials?
I can tell you as an owner that you may have reservations to wanting to know more than what clients call to complain about? Maybe opening up things that wouldn’t have been a problem otherwise but I am confident that knowing the truth is always best and using ICONNECTU has proven that with taking away any doubt in my mind about the service we deliver. If things get slow you ask yourself is there something that we are doing wrong? Well now you know that It isn’t because you haven’t tried everything possible to take care of your clients.
I truly believe that for client retention and growing your business there is nothing better than using ICONNECTU to help secure the future of our business.
Thank you for everything you and your staff do help us be successful.
Michelle is fantastic. I think of her as the “Queen of Networking.” I am new to sales and I HATE cold calling. Michelle has shown me the way to build my business through existing relationships — how to grow them into referrals. And she teaches me to do this in a manner where I am SERVING my contacts. She has taught me to value GIVING referrals ahead of RECEIVING referrals. But I know that when I give them I will receive them in turn. Michelle is brilliant and so creative with new ways to build relationships using social media and other techniques. She is inspirational and motivational. I have learned so much from her. Michelle makes working and networking in this tough market rewarding and fun. In my mind, Michelle is the BEST when it comes to a networking / marketing / sales coach!
What can I say about Michelle other than WOW! She delivers for her clients and really can change the world with her dedication and passion for delivering results for her business partners. You want a Referral Accelerator – Look no farther. Michelle is the real deal!
Michelle has spent many years building strong relationships and working to be a leader in her community. She understands how important it is for successful businesses to create and maintain strategic connections with others. Through her company, iconnectu, Michelle combines her talent in relationship building and her love of helping others. She is truly dedicated to every customer she works with and knows that their success is her success. I would strongly recommend Michelle Grunberg for any business that is looking to increase their marketing position, but just doesn’t know how to manage it on their own. You need Michelle and iconnectu in your corner!
Michelle at iconnectu has been great! She has increased our sales by bringing us new clients. She has also introduced us to some of the best business leaders in the area. Webtivity Designs highly recommends Michelle and her iconnectu services.
Michelle is an excellent asset to our company. She has effectively managed and maintained our sales and marketing efforts single-handedly. Her experience, creativeness, local knowledge and professionalism is of the highest value. I have the utmost respect for her personally and professionally. Michelle will help you grow!
Michelle perceives more than the eye can see. She hones in on what is critically necessary, provides that need, and then delivers what one would wish.
Michelle provides excellent customer service and takes the time to fully understand the needs of her clients and potential clients when recommending payroll solutions for them. If you are looking for quality and professional payroll processing solutions, Michelle with Paychex will go the extra mile for you.
In addition, she’s just a really nice person to be around, always thoughtful and helpful.
I had the pleasure of knowing Michelle through the Leadership Manatee program. She consistently demonstrates the qualities of a true leader and of a good sales professional. She radiates a positive, can do attitude which many people notice and appreciate. Michelle is great person to know and to work with!
Michelle is a true professional and she is as passionate about her business as anyone I’ve ever known. Her clients speak of her with the absolute highest regard and often cite her dedication, follow through and genuine caring for their needs as the things that set her apart. I’ve also found these things to be true of Michelle during the Leadership Manatee Class that set her apart. I’ve also found these things to be true of Michelle during the Leadership Manatee Class that Michelle and I recently completed.
I just wanted to let you know that we are beyond pleased with the work that you and your team have done for us. Thank you in advance for an extremely easy translation we appreciate the detailed and knowledge and thought you place into each review.
Keep up the good work.
Michelle and the entire team at iconnectu have done an amazing job handling our Google reviews as well as making “happy calls” to our service and install customers. Her team is exceptional at bringing the info that we need from or customers to service them better. I find that our customers really like having someone reach out after and in some cases we get an opportunity to discover where we can improve by Michelle and her team asking those questions. Additionally, their service has been instrumental in growing our duct cleaning division. I feel like iconnectu offers a very valuable service to those contractors that rely on customer feedback. They make what normally, is a very time consuming and labor intensive job to do internally; easy to deal with. They offer very clear and measurable KPI’s in an easy to read weekly and monthly report.
We are excited to hear that you are exploring the option of becoming a provider for SGI. I remember our conservation a few months ago when you asked my opinion on ways that you can continue to grow your organization. My first response was become a member of SGI. It is a terrific organization that we have been a part of for many years.
Your companies focus on the relationship between the service provider and its customers provides us with timely, informative insights that we were not receiving prior to partnering together. Our fellow SGI members would welcome the opportunity to explore the unique services your company provides.
Good luck and please contact me if I can be of any assistance with SGI.
Michelle asked me to share what our experience has been working with IConnectU over these last 5 years. We have….and continue ….to find her to be very responsive to any client concerns. She is organized and attentive and we feel we can reach her team for anything we need and be quickly serviced. IConnectU seems to be perfectly positioned to grow. Let me know if you would like to chat since we are close by in Sarasota.