Retain Current Customers

We Will Make These Calls for as Little as $3 Each
and Give You a Days Worth of Calls for Free

Over 1,000,000

Calls to Date

Over 550,000

Conversations with Clients

Over 10,000

of these calls uncover “issues” the customer perceives that need attention – once corrected retention has increased naturally.

Over 1,000

Contracts and on average $50K to $100K in incremental revenue found

Over 70,000

people offered unsolicited compliments for the technician that served them leading to increased employee retention overnight.

Over 10,000

responses to Google Reviews with sincere touchpoints written within 48 hours.

Iconnectu always offers no contracts, only agreements and exclusivity in your market, so when you are our client – no other competitors can receive this awesome service.

Customer Experience Follow Up – ICUCare

Great 60%
Voicemail 40%
Beyond
Heat less than 1%
Compliments 3%
Upsell less than 1%
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“The truth as your clients see, giving you clear vision”

  • Do you need to connect with your clients better?
  • Do you wish to know exactly what your techs are doing and how well they are representing your brand?
  • Do you have employee turnover and wonder why?
  • Is your customer retention rate less than 90%?
  • Do you have people complaining on your Social Media sites?
  • Do you question how your staff may be communicating with your customers?

If you answered yes to any of these questions……you need ICUCare!

iconnectu’s customer experience follow-up service offers the perfect platform to show leadership exactly what their valuable clients are experiencing. iconnectu’s ICUCare team will contact your customers 24-48 hours after your service has been performed. We develop customized customer feedback questions to determine:

  • Their satisfaction or dissatisfaction with your company
  • How well the tech performed their job
  • Professionalism of staff
  • And the signature question, “Is there anything we can improve upon?”

The answers to these questions reveal valuable insight while reinforcing your customer’s confidence in your brand and making them feel uniquely appreciated. Most importantly, all leadership will be able to make real time adjustments to the operation which has immediate and long lasting benefits.

John Miller, Owner of Aqua Plumbing & Air,
talks about “Happy Calls”

  • Professional Customer Service Calls Made 24-48 Hours Following Service

    • Customer experience survey
    • Customer experience call service
    • Performed by an unbiased third party, thus eliminating a possible filtered view of an employee team member
    • Dedicated, experienced representative from our team becomes an extension of brand
    • Frees your staff to find new clients, provide excellent customer service, and schedule future services

  • Daily Dashboard

    • Tracking feature summarizes how many calls were made and the percentage category for each call
    • Delivers feedback immediately and as close to the contact date as possible
    • Detail of each call made to customer with the results sent daily
    • Motivate techs and team to strive for excellence – the more precise the feedback, the more helpful it is to address both concerns and compliments
    • Owner/General Manager can easily see results activity for quick operational adjustment and productivity improvements

  • Feeds Social Media Engine and Drives SEO

    • Email customer social media links to capture their positive experience stories
    • Adds daily to Social Media and website you drive Search Engine Optimization

  • Increase Revenue

    • Communicate your newest product lines and up sell opportunities
    • Use Geographic Market Analysis to focus sales opportunities by region
    • Celebrate decreased “issues” with the team monthly
    • Increase customer retention over night
    • Reduce employee turnover and promote team building through immediate positive recognition

  • Proven Results

    • Over 1,000,000 calls made to date
    • Over 550,000 Conversations with clients
    • Over 10,000 of these calls uncover “issues” the customer perceives that need attention – once corrected retention has increased naturally.
    • Over, 1000 Contracts and on average $50K to $100K in incremental revenue found
    • Over 70,000 people offer unsolicited compliments for the technician that served them leading to increased employee retention overnight.
    • Over 10,000 responses to Google Reviews with sincere touchpoints written within 48 hours.
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