iconnectu’s customer experience follow-up service offers the perfect platform to show leadership exactly what their valuable clients are experiencing. iconnectu’s ICUCare team will contact your customers 24-48 hours after your service has been performed. We develop customized customer feedback questions to determine:
- Their satisfaction or dissatisfaction with your company
- How well the tech performed their job
- Professionalism of staff
- And the signature question, “Is there anything we can improve upon?”
The answers to these questions reveal valuable insight while reinforcing your customer’s confidence in your brand and making them feel uniquely appreciated. Most importantly, all leadership will be able to make real time adjustments to the operation which has immediate and long lasting benefits.