Customer Service Calls

There is a distinct difference between the customers service calls we conduct and robocalls.  We touched on this in a previous article and would like to expand on it given the recent warning from the Federal Communications Commission (FCC) about the ongoing “One Ring” phone scam.

The FCC recently issued a press release warning people that scammers are targeting area codes in “bursts”.  A robocaller calls a number and hangs up, hoping the recipient tries to call the number back.  When they do, it results in charges. The FCC is advising people to beware of numbers that are using “222” and “232” country codes and to NOT call them back, no matter how many times they try to call.

Some additional tips from the FCC include:

  • Do not call back any number you do not recognize, especially those that may originate overseas.
  • Check your telephone bill each month for charges that you do not recognize.
  • If you do not make international calls, consider blocking outbound international calls to prevent accidently making a toll call.

If you receive any type of robocall, the FCC encourages you to file a complaint: https://consumercomplaints.fcc.gov/hc/en-us.

At iconnectu, we specialize in calling customers for feedback on behalf of our valued clients. Customer service calls differ from robocalls in that they are made by trained professionals with the intent on gathering valuable information to improve the customer experience.  None of our customer feedback service calls involve asking for money or require someone to call us back on a “toll” line.  Robocalls are designed to deceive.  True customer service calls promote the exchange of feedback and further cultivate relationships between a service provider and their customers.

If you would like to learn more about iconnectu’s professional and effective customer feedback service, give us a call today.  Our next article will discuss why calling customers for feedback is still considered the gold standard when it comes to conducting customer feedback surveys.

Additional information on the “One Ring” phone scam.