customer satisfaction survey

We are proud that our clients trust us to be their preferred customer survey provider.  We work with clients nationwide, delivering one of the highest quality customer feedback survey services in the industry.  When a business conducts a customer opinion survey, it signals to its customers that they truly care about them and the services […]


Today we want to make the case for Iconnectu’s ICUCare Customer Experience Follow Up Call Service for any service provider with less than 20 Technicians on the road. Iconnectu has made over 300,000 calls in three years, and as a result we were rock solid on the return on investment for our larger Dealers that […]

customer feedback surveys

Business owners are often so caught up in day-to-day operations, they don’t have proper time to devote to customer feedback surveys.  Finding out what our customers really think about a company’s products and/or services is often something that is put on the back burner, especially when business is booming.  Not conducting a professional customer satisfaction […]

client feedback calls

Have you ever lost a customer or client but did not know why?  If so, you are not alone.  Not knowing or understanding why a customer leaves for a competitor is probably one of the most frustrating problems a small business owner faces. We all know it is often more profitable and less time consuming […]

Lead from Within

We feel like this New Year is all about Love, and our friends at Cult Branding shared the same sentiment so I wanted to share a few ways we “show the love” at Iconnectu. Primarily, the job at hand of ICUCare is performing love based Customer Experience Follow Up Calls on behalf of our clients. […]

Customer Service Calls

We met up with this awesome team and played calls for them. It was super fun! Angel had the most (perhaps living up to his name) with 136 this year – so far. Congratulations Aqua. You really do offer the BEST Customer service.

Being vs. Doing | The Urgency of Slowing Down

Mary Key has been a valued colleague, client and friend of Iconnectu for many years. I find her articles always insightful and thought provoking. By following her advice, we have grown and enjoyed the experience. This topic is one very important to our success. I find people over doing and under being everywhere I go […]

Leverage customer relationships

We are proud that our clients join iconnectu in giving something special to a child in need this time of year.  Last year, we gave goats, chickens and soccer balls.  It may not sound like a lot, but to the children of World Vision, each gift makes a tremendous difference in their lives. We encourage […]

Build business organically

Are you struggling trying to find the perfect holiday gift for your business associates, clients and fellow business owners?  If you’re frustrated with the same old options of fruitcakes and gift baskets, look no further. An ICUGrow membership is the perfect gift for any business development director, sales executive and business owner in just about […]

Customer Service Calls

Calling customers for feedback is a marketing tool that many businesses tend to overlook.  Feedback calls give you the opportunity to really know and understand how your customers view your products and/or services.  You can also gain valuable insight on how you might tweak or adjust your offerings to make them more appealing.  Customer feedback […]