customer feedback

We specialize in gathering formal customer feedback to help companies better understand their customers, products and services. The goal of our customer experience calls is to gather honest and pertinent feedback that helps you assess where you are now and shapes the future of your business. A typical customer satisfaction call center deals with your […]

Formal Customer Feedback

Our good friends at Aqua Plumbing & Air Services, Inc. sent us this awesome video testimonial from Ken Jackson, General Manager.  Take a look: iconnectu has been conducting formal customer feedback calls for Aqua Plumbing & Air Services, Inc. for several years.    We make customer satisfaction calls to more than 180 of their customers per […]

customer feedback service

Congratulations!  You’ve taken the step to hire iconnectu as your customer feedback service.  The information gathered during our customer survey phone calls will become invaluable to your business. What exactly should you do with this information? Michelle Grunberg, iconnectu’s founder and business growth consultant, has some tips to help ensure you get the most out […]

business growth consultant

Understanding how your customers feel about your products and/or services is an important part of any business strategy, yet it is often the one area that is most overlooked.  Here are some reasons why every company should invest in a reliable and dependable customer feedback service. Shows the Customer They Are Important Customer survey phone […]

customer feedback calls

We are often asked why, as customer satisfaction company, do we feel that customer feedback calls are so important in the digital age?  The answer is actually pretty simple. It’s more personal.  Customer feedback calls conducted by a real, live person who also has a bit of valuable customer insight makes all the difference.  You […]

calling customers for feedback

According to the Federal Communications Commission (FCC), there are an estimated 1500 automated calls received every second in the US.  This “epidemic” has become so serious that the FCC deems “unwanted calls” as the biggest consumer complaint they receive. Over the past decade, robocalls, caller ID spoofing and other malicious tactics have caused many American’s […]

customer satisfaction survey

We are proud that our clients trust us to be their preferred customer survey provider.  We work with clients nationwide, delivering one of the highest quality customer feedback survey services in the industry.  When a business conducts a customer opinion survey, it signals to its customers that they truly care about them and the services […]

customer feedback surveys

Business owners are often so caught up in day-to-day operations, they don’t have proper time to devote to customer feedback surveys.  Finding out what our customers really think about a company’s products and/or services is often something that is put on the back burner, especially when business is booming.  Not conducting a professional customer satisfaction […]

client feedback calls

Have you ever lost a customer or client but did not know why?  If so, you are not alone.  Not knowing or understanding why a customer leaves for a competitor is probably one of the most frustrating problems a small business owner faces. We all know it is often more profitable and less time consuming […]

Employee Engagement Surveys

I have heard many of our clients and influencers such as TripAdvisor and Uber talk about “employee survey fatigue”, so I decided to see what others were doing. This article gives us a peek into what is happening at Facebook and it is fascinating: When they asked people how long they planned to work at […]