Customer survey phone calls

When choosing a customer feedback service provider, you want to choose a company that has all of the right elements in place to gather the most pertinent information as quickly and efficiently as possible.  Let’s take a look at some qualities to consider when choosing a customer feedback service provider: Method You want to choose […]

customer feedback service

Why More and More Companies Are Turning to Customer Feedback Calls A few years ago, e-mail customer surveys were considered the standard. Today, e-mail boxes are overloaded and what was meant to be a positive customer survey e-mail can easily become a nuisance.  Iconnectu’s comprehensive customer feedback service is different from most.  We have highly […]

How to Effectively Utilize Formal Customer Feedback to Boost Sales

Formal customer feedback generated from a professionally executed customer feedback survey campaign can be one of the most important sales tools for a company.  We at iconnectu focus on helping businesses better understand their customers by conducting client feedback calls and customer feedback surveys on their behalf.  We then deliver information gathered from customer feedback […]

Three Ways Customer Feedback Calls Can Elevate Your Business

Customer feedback calls are a valuable tool for any size business. When managed by a neutral third party, customer feedback phone calls can yield valuable information that otherwise may not be obtained by in-house staff. When iconnectu conducts customer survey calls, we put the customer at ease and encourage open and free communication. This allows […]

Reviews

Yelp is an example of a company that uses a special software to detect fake reviews. Review sites are getting more and more savvy to how shady companies are generating manufactured reviews for their clients. For instance, many review websites will now pick up on someone who reviews a pizza shop in New York City […]

Beware

It’s really disheartening to see news stories exposing the dark side of customer reviews:  Companies that manufacture reviews for their clients are dishonest and unethical, period. Sadly, however, many of their clients do not realize this is happening until it is too late. At iconnectu, we pride ourselves on performing customer services calls that yield […]

How a Customer Feedback Plan Helps Grow Your Business

We are all about helping our clients grow their businesses.  Our proven methods and strategies continue to help companies take their businesses to the next level. Soon, we will be rolling out ICUGrow online trainings, designed to help you generate leads by leveraging existing relationships.  If you are going to leverage existing relationships, you will […]

Daily Dashboard – Your Direct Portal to Customer Feedback Calls

A pitfall to many customer retention programs is that results from daily customer feedback surveys are not readily available until after all the customer service calls are made. Depending on the type of customer retention program your business subscribes to, it could literally be weeks before you have access to all the data gathered during […]

Truth

Our professional customer experience representatives (CERs) are wonderful leaders. They practice the fine art of “getting to the truth” with each of their thousand phone calls per day. When a customer is speaking, we must be patient, and careful not to speak over them. We use a technique learned at Walt Disney World called LEARN […]

Unhappy Customer

When Iconnectu makes customer service / experience follow-up calls on behalf of our esteemed clientele, we are able to remove many of the “emotions” associated with unhappy clients as we are an independent third party. How do we do that? It’s easy! We are not inside the operation and don’t know the source of the […]