Understanding What Your Customers Need During Uncertain Times

It is imperative to understand what your customers need, especially during uncertain times.  Many of the companies we serve have experienced a dip in their Google reviews as a result of COVID-19.  However, customer survey phone calls have proven successful in helping companies identify their customer’s needs during times of uncertainty. Let’s take a look […]

growth consultant / business growth consultant

Many people have set up home offices, allowing them to work from home during the COVID-19 crisis. Some have discovered that they actually enjoy working from home and not having to commute to the office every day. If you find that you are one of those who prefers to work from home, then a career […]

Customer feedback calls

Intentional caring is the philosophy that guides iconnectu’s founder and business growth consultant, Michelle Grunberg.  Intentional caring involves taking time to get to know someone and intentionally reaching out to them to show them that you care.  It can be something as simple as asking someone how their children are doing or taking time to […]

customer feedback calls

Our business growth consultant and founder Michelle Grunberg has always been passionate about giving back.  When you hire iconnectu to conduct your customer survey calls or to help you build business organically, you are also helping support a child through World Vision.  You see, iconnectu gives $100 to each of the children we are sponsoring […]

Feedback Plan

The short answer is YES! ICUGrow is a program of iconnectu featuring video tutorials and e-mail consultation by our founder and business growth consultant, Michelle Grunberg.   Although ICUGrow is a different service than ICUCare, both play an integral role in helping grow your business organically. When we partner with your company through ICUCare, our business […]

customer feedback

We specialize in gathering formal customer feedback to help companies better understand their customers, products and services. The goal of our customer experience calls is to gather honest and pertinent feedback that helps you assess where you are now and shapes the future of your business. A typical customer satisfaction call center deals with your […]

Formal Customer Feedback

Our good friends at Aqua Plumbing & Air Services, Inc. sent us this awesome video testimonial from Ken Jackson, General Manager.  Take a look: iconnectu has been conducting formal customer feedback calls for Aqua Plumbing & Air Services, Inc. for several years.    We make customer satisfaction calls to more than 180 of their customers per […]

customer feedback service

Congratulations!  You’ve taken the step to hire iconnectu as your customer feedback service.  The information gathered during our customer survey phone calls will become invaluable to your business. What exactly should you do with this information? Michelle Grunberg, iconnectu’s founder and business growth consultant, has some tips to help ensure you get the most out […]

business growth consultant

Understanding how your customers feel about your products and/or services is an important part of any business strategy, yet it is often the one area that is most overlooked.  Here are some reasons why every company should invest in a reliable and dependable customer feedback service. Shows the Customer They Are Important Customer survey phone […]

customer feedback calls

We are often asked why, as customer satisfaction company, do we feel that customer feedback calls are so important in the digital age?  The answer is actually pretty simple. It’s more personal.  Customer feedback calls conducted by a real, live person who also has a bit of valuable customer insight makes all the difference.  You […]