Formal Customer Feedback: The Impact Speaks for Itself!

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Formal Customer Feedback

Have you engaged iconnectu’s business growth consultant to develop a formal customer feedback plan for your business?  If you haven’t, you are really missing out.  Our founder and business growth consultant, Michelle Grunberg, has a proven track record of helping companies build business organically.  She leads a dedicated team of professionals who help clients leverage existing relationships and build business organically using a variety of strategies including conducting customer feedback calls.

Our team has made more than 600,000 customer feedback calls to date.  When calling customers for feedback, we are not only helping build and strengthen your relationship with your customers, but we also gather important information that is integral to the sustainability and growth of your business.

We are both proud and humbled by some of our most recent successes.  But, don’t take our word for it.  The impact speaks for itself:

“I guess I hadn’t realized how long it had been since I’d updated the equipment lead list. The new total sold as a result of ICU (ICU Care) is $60,885!”

Munns Sales and Service

“I just wanted to let you know that we are beyond pleased with the work that you and your team have done for us. Thank you in advance for an extremely easy transition. We appreciate the detailed and knowledge and thought you place into each review. Keep up the good work!”

Indira Guerrero
Operations Manager
AllTech Services

“Michelle and the entire team at iconnectu have done an amazing job handling our Google reviews as well as making “happy calls” to our service and install customers. Her team is exceptional at bringing the info that we need from or customers to service them better. I find that our customers really like having someone reach out after and in some cases we get an opportunity to discover where we can improve by Michelle and her team asking those questions. Additionally, their service has been instrumental in growing our duct cleaning division. I feel like iconnectu offers a very valuable service to those contractors that rely on customer feedback. They make what normally, is a very time consuming and labor intensive job to do internally; easy to deal with. They offer very clear and measurable KPI’s in an easy to read weekly and monthly report.”

Tim Wood
Director of Sales and Marketing
Snyder Air Conditioning

Are you ready to take your business to the next level?  If so, our business growth consultant is ready to show you how a formal customer feedback plan can help you leverage existing relationships, build business organically, improve your customer service, and increase your overall bottom line.  Give us a call to learn more today!