Knowing how your customers truly view your products and/or services is vital to the sustainability and longevity of your business. Customer feedback is one of the most important aspects of any business, yet it is often overlooked. Customer surveys and customer feedback calls are two effective ways to gauge what your customers really think. But, […]
Iconnectu hosted a breakfast for our air conditioning clients, Bay Area, in Crystal River, Florida the other day and we wanted to share some of the great things that happened. First, we had around 25 incredibly professional technicians present and another 25 at a different location listening in. The ladies and gentlemen that represent this […]
How does a small to medium sized business see the TRUTH as their customers see it? They can ask them, right? Just asking them is a very bold move. How do we ask? We can host a customer appreciation event and invite them to tell us in person. We can send them a customer survey […]