A pitfall to many customer retention programs is that results from daily customer feedback surveys are not readily available until after all the customer service calls are made. Depending on the type of customer retention program your business subscribes to, it could literally be weeks before you have access to all the data gathered during […]
Our professional customer experience representatives (CERs) are wonderful leaders. They practice the fine art of “getting to the truth” with each of their thousand phone calls per day. When a customer is speaking, we must be patient, and careful not to speak over them. We use a technique learned at Walt Disney World called LEARN […]
When Iconnectu makes customer service / experience follow-up calls on behalf of our esteemed clientele, we are able to remove many of the “emotions” associated with unhappy clients as we are an independent third party. How do we do that? It’s easy! We are not inside the operation and don’t know the source of the […]
iconnectu values our partnership with Right Performance Management and today’s posting contains words of great wisdom. Our customer service follow-up calls gauge the truth as your clients see it. We use the three R’s: – Respect, Reliability and Responsiveness – as we make thousands of calls on your behalf. We show sincere gratitude and respect […]
Some companies use the information iconnectu gathers when making customer feedback calls to develop a formal customer feedback plan. One way to tackle this is to have management gather staff into one room and discuss just the positive results of the latest customer service surveys. During this time, specific staff can be recognized and rewarded, […]
We all get energized by compliments. When iconnectu conducts customer feedback calls and surveys, we capture both the positive and the negative. While its human nature to dwell on the negative, there is a lot of benefit that can result from positive feedback as well. We strive to obtain precise feedback when conducting customer service […]
A marketer’s dream is to have current customers on call and ready to offer positive feedback about their experiences with your company. Not only do happy customers play an integral role in helping sell your products and/or services, but they are also an excellent source of referrals. It is important for every business to institute […]
We specialize in conducting professional and affordable customer feedback calls. We customize our customer service surveys to your business so our callers do not sound like they are telemarketers reading from a standard script. Customer service calls are serious business, and we treat them as such. Let’s look at a few ways customer service surveys […]
Poor communication and misunderstandings are the number one reason people will leave your service and seek another company. It is rarely about price. Face it, not everyone on your team is as good at customer service as you are. That is why it is so important to gain regular, and consistent customer feedback. Long gone […]
A previous article discussed how customer feedback can help you gain a better understanding of how your employees interact with customers and identify overall areas within your company that can be improved. Today, we will look at two more ways customer surveys and customer feedback calls can benefit your business. Gauge interest in current and […]