A pitfall to many customer retention programs is that results from daily customer feedback surveys are not readily available until after all the customer service calls are made. Depending on the type of customer retention program your business subscribes to, it could literally be weeks before you have access to all the data gathered during the customer feedback surveys.
One feature our clients value the most about iconnectu’s customer retention program is our Daily Dashboard. We input data from our customer service calls and customer feedback surveys on a DAILY basis. Our customer retention program clients receive a login where they can monitor progress and results. Let’s examine a few of the most popular features of iconnectu’s Daily Dashboard:
Track all customer feedback surveys and customer service calls
We input data gathered from each customer feedback survey and input it so our clients can see how many calls were made, along with a snapshot of each.
Immediate customer feedback
We input details of each customer feedback call daily, giving clients the opportunity to review timely feedback from their customers.
Motivation, motivation, motivation!
Having the ability to access results from customer service calls and customer feedback surveys on a daily basis gives our clients concrete data and information to help encourage their team. Compliments go a long way when it comes to motivating employees.
Quick access to potential problems
Company owners can also see problems identified by customers, allowing them to analyze potential issues and make timely adjustments if necessary. Quick access to this information is one of the most valuable aspects of any customer retention program.
A customer retention program that offers daily access to insights and feedback can become one of your company’s most valued assets. We’ve made more than 50,000 customer feedback calls through ICUCare to date, helping our customers retain clients, motivate their employees, gather success stories and testimonials and more.
Perhaps you’ve been considering a customer retention program but have not yet moved forward. Or, maybe you have tried other customer retention programs in the past and did not see great results. Whatever your situation may be, we encourage you to give us a call for a free consultation. We will evaluate your needs, discuss your concerns, and develop a customized customer retention program just for you.