Our business growth consultant and founder Michelle Grunberg has always been passionate about giving back. When you hire iconnectu to conduct your customer survey calls or to help you build business organically, you are also helping support a child through World Vision. You see, iconnectu gives $100 to each of the children we are sponsoring […]
The short answer is YES! ICUGrow is a program of iconnectu featuring video tutorials and e-mail consultation by our founder and business growth consultant, Michelle Grunberg. Although ICUGrow is a different service than ICUCare, both play an integral role in helping grow your business organically. When we partner with your company through ICUCare, our business […]
We specialize in gathering formal customer feedback to help companies better understand their customers, products and services. The goal of our customer experience calls is to gather honest and pertinent feedback that helps you assess where you are now and shapes the future of your business. A typical customer satisfaction call center deals with your […]
Our good friends at Aqua Plumbing & Air Services, Inc. sent us this awesome video testimonial from Ken Jackson, General Manager. Take a look: iconnectu has been conducting formal customer feedback calls for Aqua Plumbing & Air Services, Inc. for several years. We make customer satisfaction calls to more than 180 of their customers per […]
Congratulations! You’ve taken the step to hire iconnectu as your customer feedback service. The information gathered during our customer survey phone calls will become invaluable to your business. What exactly should you do with this information? Michelle Grunberg, iconnectu’s founder and business growth consultant, has some tips to help ensure you get the most out […]
Understanding how your customers feel about your products and/or services is an important part of any business strategy, yet it is often the one area that is most overlooked. Here are some reasons why every company should invest in a reliable and dependable customer feedback service. Shows the Customer They Are Important Customer survey phone […]
We are often asked why, as customer satisfaction company, do we feel that customer feedback calls are so important in the digital age? The answer is actually pretty simple. It’s more personal. Customer feedback calls conducted by a real, live person who also has a bit of valuable customer insight makes all the difference. You […]
According to the Federal Communications Commission (FCC), there are an estimated 1500 automated calls received every second in the US. This “epidemic” has become so serious that the FCC deems “unwanted calls” as the biggest consumer complaint they receive. Over the past decade, robocalls, caller ID spoofing and other malicious tactics have caused many American’s […]
We are proud that our clients trust us to be their preferred customer survey provider. We work with clients nationwide, delivering one of the highest quality customer feedback survey services in the industry. When a business conducts a customer opinion survey, it signals to its customers that they truly care about them and the services […]
Business owners are often so caught up in day-to-day operations, they don’t have proper time to devote to customer feedback surveys. Finding out what our customers really think about a company’s products and/or services is often something that is put on the back burner, especially when business is booming. Not conducting a professional customer satisfaction […]