Formal Customer Feedback: How Our Strategy is Working for One Plumbing and Air Service Provider

Our good friends at Aqua Plumbing & Air Services, Inc. sent us this awesome video testimonial from Ken Jackson, General Manager.  Take a look:

iconnectu has been conducting formal customer feedback calls for Aqua Plumbing & Air Services, Inc. for several years.    We make customer satisfaction calls to more than 180 of their customers per week.  We ask specific questions to find out how satisfied their customers are with their technicians and services.  Information gathered from our customer experience calls are input into their client dashboard that they can access at any time.

Let’s take a look at a few reasons why esteemed companies such as Aqua Plumbing & Air Services, Inc. choose iconnectu you over a standard customer experience call center.

We Truly Care!

We truly care about our clients and view them as business partners.  When you hire us to handle your customer experience calls, we become an extension of your company. A standard customer satisfaction call center often does not take the time to get to know you on a more personal level.

Customized Formal Customer Feedback Strategy for Each Client

iconnectu is different from a typical customer satisfaction call center in that we do not take a cookie cutter approach to gathering formal customer feedback.  We take time to develop a customized plan and script for our customer experience calls to ensure we are gathering the most important and pertinent information to help you business move forward.

Highly Trained and Qualified Staff

We are also different from the mainstream customer experience call center in that each of our formal customer feedback representatives is hand-selected and personally trained by our co-founder and business growth consultant, Michelle Grunberg.  This makes a tremendous difference because it does take time and training to cultivate and develop the caliber of staff needed to make quality customer satisfaction calls.

Want to learn more about how formal customer feedback can take your business to the next level?  If so, give iconnectu you a call today!

Special thanks to Ken Jackson and all of our good friends at Aqua Plumbing & Air Services, Inc. for sending us the wonderful testimonial.