I’ve Hired a Customer Feedback Service. Now What?

Congratulations!  You’ve taken the step to hire iconnectu as your customer feedback service.  The information gathered during our customer survey phone calls will become invaluable to your business. What exactly should you do with this information? Michelle Grunberg, iconnectu’s founder and business growth consultant, has some tips to help ensure you get the most out of our customer service calls.

Review Your Daily Dashboard

We input information gathered during our customer survey calls into your own personal dashboard. Be sure to review this on a regular basis.  Details of your customer service calls will be input as close to the contact date as possible.  This gives you an opportunity to take any actions needed in a timely manner.

Address Immediate Concerns

Our business growth consultant recommends addressing concerns identified during our customer survey phone calls right away.  Being attentive to the needs of your customers will not only show you care but will also help you stand out in the marketplace.

Look for Patterns in the Data

Identifying patterns in the data gathered from your customer feedback service can help you identify areas that need to be improved, recognize outstanding employees, and even learn more about how your customers view your products and/or services. For instance, if one customer has a negative comment about a service, it should definitely be considered.  However, if multiple customers offer the same negative feedback, then you may have a problem that needs to be immediately addressed.

Recognize Employees

Our business growth consultant always emphasizes the fact that happy employees are often loyal, high achieving employees.  If iconnectu’s customer feedback service identifies certain employees who have gone above and beyond, you should definitely recognize them for their hard work.

Consider Making Adjustments

iconnectu’s customer feedback service can become an integral part of your marketing and customer service team.  Customer survey phone calls sometimes identify areas of weakness.  When this occurs, consider making adjustments to maintain customer satisfaction.

iconnectu’s customer feedback service will provide you with valuable data that can help shape and grow your business.  Are you ready to take your company to the next level?  If so, give iconnectu a call today!