Have you ever lost a customer or client but did not know why? If so, you are not alone. Not knowing or understanding why a customer leaves for a competitor is probably one of the most frustrating problems a small business owner faces. We all know it is often more profitable and less time consuming […]
I have heard many of our clients and influencers such as TripAdvisor and Uber talk about “employee survey fatigue”, so I decided to see what others were doing. This article gives us a peek into what is happening at Facebook and it is fascinating: When they asked people how long they planned to work at […]
Calling customers for feedback is what iconnectu’s ICUCare program is all about. ICUCare’s success centers on the quality of data gathered during feedback calls. This valuable information is then used by companies to make adjustments, as needed, to their products, services and any other areas that customers feel could use improvement. Not only do iconnectu’s […]
When choosing a customer feedback service provider, you want to choose a company that has all of the right elements in place to gather the most pertinent information as quickly and efficiently as possible. Let’s take a look at some qualities to consider when choosing a customer feedback service provider: Method You want to choose […]
Why More and More Companies Are Turning to Customer Feedback Calls A few years ago, e-mail customer surveys were considered the standard. Today, e-mail boxes are overloaded and what was meant to be a positive customer survey e-mail can easily become a nuisance. Iconnectu’s comprehensive customer feedback service is different from most. We have highly […]
Formal customer feedback generated from a professionally executed customer feedback survey campaign can be one of the most important sales tools for a company. We at iconnectu focus on helping businesses better understand their customers by conducting client feedback calls and customer feedback surveys on their behalf. We then deliver information gathered from customer feedback […]
Customer feedback calls are a valuable tool for any size business. When managed by a neutral third party, customer feedback phone calls can yield valuable information that otherwise may not be obtained by in-house staff. When iconnectu conducts customer survey calls, we put the customer at ease and encourage open and free communication. This allows […]
Yelp is an example of a company that uses a special software to detect fake reviews. Review sites are getting more and more savvy to how shady companies are generating manufactured reviews for their clients. For instance, many review websites will now pick up on someone who reviews a pizza shop in New York City […]
It’s really disheartening to see news stories exposing the dark side of customer reviews: Companies that manufacture reviews for their clients are dishonest and unethical, period. Sadly, however, many of their clients do not realize this is happening until it is too late. At iconnectu, we pride ourselves on performing customer services calls that yield […]
We are all about helping our clients grow their businesses. Our proven methods and strategies continue to help companies take their businesses to the next level. Soon, we will be rolling out ICUGrow online trainings, designed to help you generate leads by leveraging existing relationships. If you are going to leverage existing relationships, you will […]