Three Ways Customer Feedback Calls Can Elevate Your Business

Customer feedback calls are a valuable tool for any size business. When managed by a neutral third party, customer feedback phone calls can yield valuable information that otherwise may not be obtained by in-house staff. When iconnectu conducts customer survey calls, we put the customer at ease and encourage open and free communication. This allows the business owner and/or manager to feel more comfortable and willing to divulge their true thoughts. We then input the information we obtain in our customer retention dashboard which enables our clients to have ready access to the feedback. Used regularly, iconnectu’s customer feedback portal can become one of the most valuable assets of your business.

There are many benefits to conducting client feedback calls. Here are three to consider:

Better Understand How Your Customers Truly Feel About Your Business
Customer survey phone calls can help you gain a deeper understanding of how your customers truly feel about your business. The path of least resistance is human nature. People can be apprehensive to tell the business owner or manager when they are unhappy with a product and/or service, which may result in them taking their business elsewhere. We conduct customer survey calls to find out exactly how your clients feel and input the information into the customer retention dashboard so you can review and address the situation in a timely manner.

Gain Insight into Your Employees and Their Interactions with Your Customers
How do your employees interact with your customers? Customer feedback phone calls are an excellent way to find out! We let you know via the customer feedback portal if there is a potential problem to investigate. We also tell you when employees receive kudos from your customers as well.

Get Ideas on How to Modify and/or Diversify Your Products/Services to Generate More Sales
Technology and trends change rapidly. Knowing whether your products and/or services remain relevant and effective is imperative to business growth. Customer feedback calls can help determine if a product and/or service is outdated or needs modified. They can also cue you in to areas where you may want to consider diversifying your offerings due to potential market demand.

Customer feedback phone calls are an important component of any business growth strategy. Schedule a free telephone consultation with iconnectu’s business growth consultant to learn more about how we can help you boost your business and overall bottom line.