client feedback calls

Have you ever lost a customer or client but did not know why?  If so, you are not alone.  Not knowing or understanding why a customer leaves for a competitor is probably one of the most frustrating problems a small business owner faces. We all know it is often more profitable and less time consuming […]

Lead from Within

We feel like this New Year is all about Love, and our friends at Cult Branding shared the same sentiment so I wanted to share a few ways we “show the love” at Iconnectu. Primarily, the job at hand of ICUCare is performing love based Customer Experience Follow Up Calls on behalf of our clients. […]

Customer Service Calls

We met up with this awesome team and played calls for them. It was super fun! Angel had the most (perhaps living up to his name) with 136 this year – so far. Congratulations Aqua. You really do offer the BEST Customer service.

Being vs. Doing | The Urgency of Slowing Down

Mary Key has been a valued colleague, client and friend of Iconnectu for many years. I find her articles always insightful and thought provoking. By following her advice, we have grown and enjoyed the experience. This topic is one very important to our success. I find people over doing and under being everywhere I go […]

Leverage customer relationships

We are proud that our clients join iconnectu in giving something special to a child in need this time of year.  Last year, we gave goats, chickens and soccer balls.  It may not sound like a lot, but to the children of World Vision, each gift makes a tremendous difference in their lives. We encourage […]

Build business organically

Are you struggling trying to find the perfect holiday gift for your business associates, clients and fellow business owners?  If you’re frustrated with the same old options of fruitcakes and gift baskets, look no further. An ICUGrow membership is the perfect gift for any business development director, sales executive and business owner in just about […]

Customer Service Calls

Calling customers for feedback is a marketing tool that many businesses tend to overlook.  Feedback calls give you the opportunity to really know and understand how your customers view your products and/or services.  You can also gain valuable insight on how you might tweak or adjust your offerings to make them more appealing.  Customer feedback […]

Update From Aiche in Mali

Mali is having great difficulty right now. Despite its struggles we got a letter from little Aiche: “I am very glad to receive your card. I am doing well as out my family members. We are now growing our farms. Thank you for writing me. May God bless you! See you soon. Aiche.

Reflections from My Day

I keep a daily journal that begins just after my chapter reading in The Scriptures. I always reflect on the day before and give proper thanks. Today’s reflections may warm your heart: August 16, 2018 WOW! What a grace filled inspiring day yesterday was! Love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control plus […]

Global Leadership Summit 2018

It’s the time of year again when we set aside our day to day work and sit shoulder to shoulder with Christian Business and Non-Profit leaders in my community. I’ve invited many of my friends and my associates this year. While I don’t think any of them are coming, I thought I should share what […]