Our good friends at Aqua Plumbing & Air Services, Inc. sent us this awesome video testimonial from Ken Jackson, General Manager. Take a look: iconnectu has been conducting formal customer feedback calls for Aqua Plumbing & Air Services, Inc. for several years. We make customer satisfaction calls to more than 180 of their customers per […]
Congratulations! You’ve taken the step to hire iconnectu as your customer feedback service. The information gathered during our customer survey phone calls will become invaluable to your business. What exactly should you do with this information? Michelle Grunberg, iconnectu’s founder and business growth consultant, has some tips to help ensure you get the most out […]
Understanding how your customers feel about your products and/or services is an important part of any business strategy, yet it is often the one area that is most overlooked. Here are some reasons why every company should invest in a reliable and dependable customer feedback service. Shows the Customer They Are Important Customer survey phone […]
As I reflect on these last ten years, I owe a lot of our fortitude to my family. Seriously, without their love and support I would have likely given up on our dream to help end extreme poverty around the globe. My husband, Mark, has always believed in what we are doing and has been […]
We are often asked why, as customer satisfaction company, do we feel that customer feedback calls are so important in the digital age? The answer is actually pretty simple. It’s more personal. Customer feedback calls conducted by a real, live person who also has a bit of valuable customer insight makes all the difference. You […]
My goal? To sponsor 1000 children out of extreme poverty by 2030! To do so, I need a partnership with World Vision and an assurance they will stretch my money – check. I need a business that can get to that goal – check. I need talent that can run alongside me as I go […]
There is a distinct difference between the customers service calls we conduct and robocalls. We touched on this in a previous article and would like to expand on it given the recent warning from the Federal Communications Commission (FCC) about the ongoing “One Ring” phone scam. The FCC recently issued a press release warning people […]
Aiche from Mali sent us and Aqua the sweetest letter Aiche sent us and Aqua a letter today! We got a new letter from Aiche
We are so comforted that our business is led by the Grace of God. I know that may not be “popular” and “comfortable” for all who read this – but that is the TRUTH, and we are truth seekers. We seek the truth through ICUGrow by showing you the WAY to grow your business by […]
Why Calling Customers for Feedback is More Effective (and less annoying) Than Written Surveys We love the cartoon Pickles and we especially enjoyed this one which pretty much sums up just how annoying written customer satisfaction surveys can be: View Cartoon Sound familiar? Yep, Opal Pickles certainly makes her point. When everyone is asking you […]