A marketer’s dream is to have current customers on call and ready to offer positive feedback about their experiences with your company. Not only do happy customers play an integral role in helping sell your products and/or services, but they are also an excellent source of referrals. It is important for every business to institute […]
We specialize in conducting professional and affordable customer feedback calls. We customize our customer service surveys to your business so our callers do not sound like they are telemarketers reading from a standard script. Customer service calls are serious business, and we treat them as such. Let’s look at a few ways customer service surveys […]
Poor communication and misunderstandings are the number one reason people will leave your service and seek another company. It is rarely about price. Face it, not everyone on your team is as good at customer service as you are. That is why it is so important to gain regular, and consistent customer feedback. Long gone […]
A previous article discussed how customer feedback can help you gain a better understanding of how your employees interact with customers and identify overall areas within your company that can be improved. Today, we will look at two more ways customer surveys and customer feedback calls can benefit your business. Gauge interest in current and […]
Knowing how your customers truly view your products and/or services is vital to the sustainability and longevity of your business. Customer feedback is one of the most important aspects of any business, yet it is often overlooked. Customer surveys and customer feedback calls are two effective ways to gauge what your customers really think. But, […]
Iconnectu hosted a breakfast for our air conditioning clients, Bay Area, in Crystal River, Florida the other day and we wanted to share some of the great things that happened. First, we had around 25 incredibly professional technicians present and another 25 at a different location listening in. The ladies and gentlemen that represent this […]
How does a small to medium sized business see the TRUTH as their customers see it? They can ask them, right? Just asking them is a very bold move. How do we ask? We can host a customer appreciation event and invite them to tell us in person. We can send them a customer survey […]