We all get energized by compliments. When iconnectu conducts customer feedback calls and surveys, we capture both the positive and the negative. While its human nature to dwell on the negative, there is a lot of benefit that can result from positive feedback as well. We strive to obtain precise feedback when conducting customer service […]
Have you ever met someone that instantly made you feel comfortable? You felt that you had known them forever? Maybe, you run into them from time to time and they always have a kind word to say. Perhaps, they remember the little things about you that many people don’t. This is not a coincidence – […]
Iconnectu celebrates 9 years in business this July 4th 2017. This journey has been long and arduous. We should have given up a thousand time. By the Grace of God we have finally achieved our goals and are on our way to growing Iconnectu as fast and as large as He wants us to be. […]
A marketer’s dream is to have current customers on call and ready to offer positive feedback about their experiences with your company. Not only do happy customers play an integral role in helping sell your products and/or services, but they are also an excellent source of referrals. It is important for every business to institute […]
We specialize in conducting professional and affordable customer feedback calls. We customize our customer service surveys to your business so our callers do not sound like they are telemarketers reading from a standard script. Customer service calls are serious business, and we treat them as such. Let’s look at a few ways customer service surveys […]
Poor communication and misunderstandings are the number one reason people will leave your service and seek another company. It is rarely about price. Face it, not everyone on your team is as good at customer service as you are. That is why it is so important to gain regular, and consistent customer feedback. Long gone […]
A previous article discussed how customer feedback can help you gain a better understanding of how your employees interact with customers and identify overall areas within your company that can be improved. Today, we will look at two more ways customer surveys and customer feedback calls can benefit your business. Gauge interest in current and […]
Knowing how your customers truly view your products and/or services is vital to the sustainability and longevity of your business. Customer feedback is one of the most important aspects of any business, yet it is often overlooked. Customer surveys and customer feedback calls are two effective ways to gauge what your customers really think. But, […]
It was 2014 maybe and Iconnectu’s Michelle Grunberg was feeling very “alone” in the pursuit of other conscious companies that put “changing the world” into their business model. There were moments of “what the hell am I thinking?” “how could this work?” and “I should just give up!”. Yanik Silver had just launched Evolved Enterprises […]
“Be the change you want to see in the world.” – Ghandi. We believe we are only as good as what we leave behind. Our goal is to have given more than we receive. The only way to do that is to plant seed into other’s lives. What breaks the heart of Michelle Grunberg, President […]